Terms & Conditions
1. Introduction
OutboundHero LLC ("we," "us," or "our") operates a marketing agency based in Spokane, Washington. These Terms of Use explain our service commitments, policies, and security practices for clients engaging in our outbound lead generation services. Each client's signed Services Agreement controls if it conflicts with these pages.
2. Description of Services
OutboundHero LLC provides automated, high-volume cold email lead generation for commercial cleaning, janitorial, and facility services companies only, connecting clients with interested prospects. Our services do not include physical products.
Our service is a monthly subscription, billed in advance and month to month, with one monthly price per plan and no onboarding or start-up fees, under one of three plans:
- 5–10 quality leads per month (minimum of 5 guaranteed per billing cycle)
- 10–20 quality leads per month (minimum of 10 guaranteed per billing cycle)
- 20–40 quality leads per month (minimum of 20 guaranteed per billing cycle)
Quality Lead (summary). A commercial prospect who has expressed Valid Interest in your services (for example, asking about pricing or availability, requesting a quote or walkthrough, or saying they're open to a new provider), who is within your service area, outside your excluded industries, looking for at least weekly recurring service, and considering services within roughly the next three months. Building size, square footage, contract value, revenue, and budget are not Quality Lead criteria. A lead you choose to pursue counts as a Quality Lead. See our Fulfillment Policy for more detail. The full definition is in each client's signed Services Agreement, which controls.
3. Currency
All transactions are processed in United States Dollars (USD).
4. Contact Information
For any inquiries, questions, or support, please contact us at:
Email: spencer@outboundheromarketing.com
Mailing Address: 522 W Riverside Ave, Suite N, Spokane, WA 99201
5. Fulfillment Policies
Guarantee & Performance Credits. If we deliver fewer Quality Leads than your plan's guaranteed minimum in a billing cycle, you receive a performance credit equal to a percentage of that cycle's recurring service fee, applied to your next recurring service fee:
- 5–10 plan: Quality Leads delivered 0–2 = 100% credit; 3–4 = 50% credit.
- 10–20 plan: Quality Leads delivered 0–5 = 100% credit; 6–9 = 50% credit.
- 20–40 plan: Quality Leads delivered 0–10 = 100% credit; 11–19 = 50% credit.
To be eligible, keep your Client Lead Tracking Sheet up to date and send a written request within three (3) business days after the billing cycle ends. Performance credits, applied to your next recurring service fee, are the sole remedy for a missed guarantee. If your agreement ends before an earned credit can be applied, the remaining credit is refunded. Otherwise, payments are non-refundable once fulfillment begins, except for prorated refunds on cancellation (below). Full details are in our Fulfillment Policy.
Shipping & Delivery Policy. Our services are digital and do not involve physical goods; therefore, no shipping or delivery terms apply.
Cancellation & Pause Policy. Service is month to month. To cancel, provide at least fifteen (15) days' written notice by email and complete a brief recorded offboarding call during the notice period. Cancellation takes effect 15 calendar days after we receive notice. Fees are owed through that date, and any prepaid fees for service after it are prorated and refunded. On cancellation, the secondary domains and email inboxes used for your campaigns are deactivated. With our written approval, you may pause instead, for a monthly pause fee of 10% of your monthly service fee, for up to 90 consecutive days.
6. Legal & Export Restrictions
Our services are not subject to legal, geographic, or export restrictions.
7. Privacy Policy
To understand how we collect, use, and protect your data, please review our Privacy Policy.
8. Business Address
Our business address is:
OutboundHero LLC
522 W Riverside Ave, Suite N
Spokane, WA 99201
9. Security
We are committed to the security of our customer's data and comply with PCI standards, ensuring that payment information is handled safely through secure HTTPS connections.
10. Accepted Payment Methods
We accept ACH payments & major credit cards, including Visa, Mastercard, American Express, and Discover.
11. Governing Law and Disputes
These terms and our Services Agreements are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Disputes are resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator in Spokane County, Washington. Claims are brought individually, not as part of a class or representative proceeding. The complete dispute-resolution terms are in each client's signed Services Agreement.
12. Services Agreement Controls
These pages are a plain-language summary. Each client's signed Services Agreement controls if it conflicts with these pages.
